Welcome to Shoppa.in B2B Marketplace !

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      Frequently Asked Questions

      Where do I log Complaints and Trade Disputes?

      We handle all the trade disputes and complaints manually. Thus, we need you to be patients and contact the customer help desk by giving us a call at 18008901297, and 9315912962.
      Also, you can write to us at [email protected].
      In case you receive irrelevant suppliers for your requirement, give us a call at 9315912962 and we will fix your problem accordingly.

      Shoppa.in gives a high amount of importance to the Personal Information Security of its customers. Shoppa.in is committed to the security of its buyers and suppliers. Security is the core element for our healthy growth, and to achieve this we use 256-bit encryption technology.
      All your online transactions on Shoppa.in are secure with the highest levels of transaction security currently available on the Internet. Apart from this, all your information is safe with us as we do not share this with any third party for commercial use.

      Security and Safety Tips for your Shoppa.in Account

      Never share your Shoppa.in OTP (One-time password Received on your Email/Mobile) with anyone, even if the person claims to be a Shoppa.in the official. There are chances that you can be tricked. Also, never share your Shoppa.in Account Password with anyone, even if the person claims to be a Shoppa.in the official.
      Never forward your Shoppa.in emails to anyone, even if the Shoppa.in official asks you to do so. Always keep your email account(s) secured (Enable two-way authentication). Shoppa.in sends emails to users only from the domain Shoppa.in.
      Be advised that Shoppa.in does not run any schemes offering prizes or lottery and we never call / SMS / WhatsApp / email anybody in this regard. If you are getting any such calls immediately share the details of call at 9315912962.
      For any doubt call at Shoppa.in helpline- 9315912962 or write to us at [email protected] to seek clarity.

      Security and Safety Tips for Buyers

      Always insist on clear and explicit terms and conditions (in writing) of the deal/transaction with the supplier (e.g. payment, price, transportation cost, refund and return policy, and delivery method/date, etc.)
      Watch out for unrealistic offers. Unrealistic offers are used to motivate buyers to make hasty decisions via copywriting using provoking words. Always insist on paying to the suppliers via Shoppa.in supported business transactions only to secure your payment.
      Check out the Bank City via IFSC code provided by the supplier and match it with the city claimed by the Supplier. Please also check the Bank account details of the supplier on his Shoppa.in web-catalog available on www.shoppa.in (if available).
      Communicate with Suppliers on the numbers provided via Shoppa.in and before making any payment, do call and confirm the contact numbers available on Shoppa.in.
      Do not meet suppliers at unknown and unsafe locations.
      Never communicate with suppliers on WhatsApp calls.

      Security and Safety Tips for Suppliers

      Always insist on clear and explicit terms and conditions (in writing) of the deal/transaction with the buyer (eg. payment, price, transportation cost, refund and return policy, and delivery method/date, etc.)
      Do not click on any UPI (Payment App) link to receive the payment from the Buyer or Person claiming to be Buyer or unknown person. UPI Pin is entered only when you make a payment and NOT when you receive money/payment from anyone.
      Always insist on getting payment from buyers through supported business transactions only to secure your payment.
      Do not meet buyers at unknown and unsafe locations. Always communicate on an official email address if a buyer is portraying as a government servant/official/representative.
      Scanning any QR Code of Wallet means you are PAYING, NOT RECEIVING payment.

      Shoppa.in is an online marketplace that brings together buyers and suppliers. It does not participate in the negotiations and transactions that take place between buyers and suppliers.
      Shoppa.in, therefore, is not accountable for the fraudulent nature of suppliers/ buyers. However, in case there is a complaint against a supplier, Shoppa.in conducts a proper check and takes appropriate action.
      Additionally, we recommend buyers to source products only from verified sellers, preferably with TrustSEAL. You can access the Shoppa.in the customer help desk and submit your issues.

      To view and manage your posted requirements, follow these steps:
      Visit your Buyer Dashboard.
      In the ‘Buyer Tools’ section, under the ‘Manage requirements’ tab, you will be able to see the list of all your posted requirements.
      You can add further details to your requirements to make it more specific, check its status, and reply to the suppliers who have contacted you by Clicking “Add More Details”. Click on the Delete Option to Delete your requirement on Desktop.
      On Clicking Yes, your requirement will be deleted from Shoppa.in.

      To post a buy requirement, follow these simple steps.
      Log into Shoppa.in.
      Enter product name and specifications of the product you wish to buy.
      Get quotes from the seller or tell us your requirement. We will send you the most relevant supplier contact details on your registered email address and mobile number.

      You can search for a Product or Service on Shoppa.in using the steps mentioned below:
      Visit www.shoppa.in and search for the product/company name using the search box.
      From the search result page, you can also choose/enter the preferred city of product/supplier you wish to source products.

      A buyer can provide his feedback to Shoppa.in by responding to the feedback emails.
      Buyers can share seller feedback as well as their feedback about overall Shoppa.in experience through these emails, by clicking on the corresponding mode of completion.
      The buyers can also write to us in case of any concerns at [email protected] or contact us directly at 18008901297, and 9315912962.